Frequently asked questions
When are you open for tours?
Our touring season is April through November, and offer tours from 10 am to 4 pm, Wednesday through Sunday. All tours are weather permitting only. Please call ahead if the forecast calls for rain.
Are We required to go on a tour to see the gardens?
Yes. Due to the unique nature of the site we offer access by guided tour only. Our tunnels, rooms and courtyards can be confusing for new guests, and with a guide you'll get to know about the history and the builder as well!
when are your tour times?
We offer tours every 20 to 30 minutes during our operating hours, with the first tour starting at 10 am and the last tour starting at 4 pm. When you arrive, you'll be placed on the next available tour.
can we make reservations?
Our public tours are first come, first served and no reservations are necessary. However, if you have a larger party of 15 persons or more you can book a private tour experience (complete with your own start time and a special discount). Reservations need to be made via our contact form, and must be made 10 days before the requested date.
Do you host special events Here?
Occasionally, we host small events that are less than 40 people. We also can arrange engagements, and private photo shoots. Please use the contact form to reach out and inquire.
Can we take photos?
Photos for your personal use are allowed, however, we do not permit video footage or panoramic photos of the tour route. Photo sessions for families, couples and individuals can be scheduled on a limited basis. Please use the contact form to inquire about photo sessions.
Are wheelchairs and walkers allowed on tour?
Guided tours require about 60 minutes of gentle walking, with approximately 20 stairs (with hand rails). We can comfortably accommodate visitors with walkers or canes, and offer an alternate route for visitors in standard wheelchairs (26 inches or less). Please see our accessibility guidelines for more about the unique nature of the passageways. We do not rent wheelchairs.
Is this a child friendly environment?
Our open air museum is open to people of all ages, however, there are a few guidelines that all parents should be aware of. Due to the narrow passageways on the tour route, no strollers or car seat carriers are allowed on tour. We recommend slings, wraps or other front style carriers. In addition, our tour includes several small presentations about the history of the site and life of the builder, and tour guests are required to stay with the group and not wander off on their own. Based on the tour guidelines, we invite parents to make their best judgement about their child's enjoyment of the experience.
Will the forestiere underground gardens be impacted by the high speed rail?
The Forestiere Underground Gardens is still family owned, and the family is in regular contact with the City and the High Speed Rail.
what do you do with the fruit? can we pick the fruit?
We harvest the majority of the fruit when it is in season and the family distributes this to friends of the family and tour guides. The rest we leave on the trees and bushes “ornamentally” so that the public can see the trees year round.