Frequently asked questions
If you have other questions that are not answered on our website, please feel free to email us at firstname.lastname@example.org or call 559-271-0734.
When are you open for tours?
Our touring season is April through November, and offer tours from 10 am to 4 pm, Wednesday through Sunday. All tours are weather permitting only. Please call ahead if the forecast calls for rain, as we may have to shut down the open air museum.
Are We required to go on a tour to see the gardens?
Yes. Due to the unique nature of the site we offer access by guided tour only. Our rooms, passageways and courtyards can be confusing for new guests, and with a guide you'll get to know about the history and the builder as well!
when are your tour times?
We offer tours every 20 to 30 minutes during our operating hours, with the first tour starting at 10 am and the last tour starting at 4 pm. When you arrive, you'll be placed on the next available tour.
can we make reservations?
Our public tours are first come, first served and no reservations are necessary. However, if you have a larger party of 15 persons or more you can book a private tour experience (complete with your own start time and a special discount). Reservations need to be made via our contact form, and must be made 10 days before the requested date.
What are the rules for the tour?
As a historic site, we have several guidelines that are designed to preserve the nature of the site as well as protect the safety of our guests. With this in mind, we have the following our rules:
Stay with your group and tour host so you don't get lost! These are *guided* tours for your safety and the preservation of the site.
All of the fruit on the tour and the grounds is considered "forbidden fruit" - no picking it!
We are a "true earth" environment and our hardpan planters, walls and surfaces are delicate. Please do not sit or climb on the planters or furnishings.
Photos of the historic site are for your personal enjoyment only. All rights to photos taken of the site remain with the Forestiere Underground Gardens, and may not be copyrighted or sold. (please see our photo policy). Filming or recording is also not allowed.
Please keep your children with you at all times. Our open air museum can be exciting for children, but it is not a playground.
are pets allowed?
No. However, we welcome ADA-qualified service animals that are individually trained to do work or perform tasks for a person with a disability. Dogs for comfort or emotional support are note qualified service animals under the ADA.
where is parking?
We are limited to street parking only - along Shaw Avenue, Forestiere Avenue and Cornelia Avenue. Our street parking is monitored by security cameras.
Do you host special events Here?
While we are not an event center, we do have options for unique experiences at the Forestiere Underground Gardens. Occasionally, we host special tours including time in the ballroom. We also can arrange engagements, and private photo shoots. Please use the contact form to reach out and inquire.
Can we take photos?
Photos for your personal use are allowed, however, we do not permit video footage or panoramic photos of the tour route. Photo sessions for families, couples and individuals can be scheduled on a limited basis. There is a site rental fee and advanced booking is required. Please use the contact form to inquire about photo sessions.
Is this a child friendly environment?
Our open air museum is open to people of all ages, however, there are a few guidelines that all parents should be aware of. Due to the narrow passageways on the tour route, no strollers or car seat carriers are allowed on tour. We recommend slings, wraps or other front style carriers. In addition, our tour includes several small presentations about the history of the site and life of the builder, and tour guests are required to stay with the group and not wander off on their own. Based on the tour guidelines, we invite parents to make their best judgement about their child's enjoyment of the experience. All children under 18 must be accompanied by an adult.
Will the forestiere underground gardens be impacted by the high speed rail?
The Forestiere Underground Gardens is still family owned, and the family is in regular contact with the City and the High Speed Rail.
what do you do with the fruit? can we pick the fruit?
We harvest the majority of the fruit when it is in season and the family distributes this to friends of the family and tour guides. The rest we leave on the trees and bushes “ornamentally” so that the public can see the trees year round.
Are wheelchairs and walkers allowed on tour?
Guided tours require about 60 minutes of gentle walking, with approximately 20 stairs (with hand rails). We can comfortably accommodate visitors with walkers or canes, and offer an alternate route for visitors in standard wheelchairs (26 inches or less). Please see our accessibility guidelines for more about the unique nature of the passageways. We do not rent wheelchairs.